The short version
- Changed your mind about a course? Full refund within 14 days, as long as you haven't gone past the first module.
- Pre-ordered? Full refund any time before the course is released, and automatically if we miss the release date we gave you.
- Membership? Cancel any time. You keep access until the end of the month you paid for and are never charged again.
- Merch arrived damaged, faulty or wrong? We replace it or refund it. Tell us within 30 days with a photo.
- Refunds go back to the card or account you paid with, within 5 working days of our yes.
Courses and digital products
This covers Success Master Studies and any course, program or download you buy from us.
- You have 14 days from purchase to ask for a full refund, no reason needed, as long as you haven't completed more than the first module (or downloaded the full material of a digital product).
- After that, if something is genuinely wrong (content missing, access that never worked, the course isn't what the page described), write to us anyway. We would rather fix it or refund it than keep money from someone who didn't get what they paid for.
- When a refund is made, access to the course ends.
- Free material (the Ultimate Guide to Success, the free training, the playlist) costs nothing, so there's nothing to refund. You can unsubscribe from any email with one click.
Pre-orders
A pre-order lets you pay a lower price now for a course that is still being made.
- Changed your mind before the release? Full refund, any time, no questions.
- If the course isn't released by the date shown when you paid, we tell you, and you choose: wait with the new date, or take a full refund straight away.
- Once the course is out, the 14-day course rule above starts from the release day, not from the day you pre-ordered.
Memberships (the Members Portal)
- Memberships are paid monthly and renew until you cancel.
- Cancel whenever you like, from your account or through the form below. No cancellation fee, no notice period.
- You keep access until the end of the month you've already paid for. We don't refund part of a month you've started, but we never take another payment after you cancel.
- Charged for a month after you'd already cancelled, or charged twice? That's our mistake: full refund of the extra charge.
- If your first ever month isn't what you expected, tell us within 7 days and we refund it.
Support contributions
Contributions on the Support page are voluntary gifts to keep the free content going; they don't buy a product. If you paid by mistake, the wrong amount, or twice, tell us within 14 days and we'll refund it in full.
Merch
Our clothing is printed for you after you order, by our print partner, and shipped from the facility closest to you.
- Damaged, faulty or wrong item (misprint, wrong size or colour sent, a hole, fading after the first wash): tell us within 30 days of delivery with a photo. We send a free replacement or refund you in full, your choice. You don't need to send the item back.
- Wrong size you chose, or changed your mind: because every piece is made to order, we can't take it back for that reason. Check the size guide on each product before ordering; if you're unsure, ask us first.
- Lost parcel: if tracking hasn't moved for 14 days, or the parcel shows delivered but never arrived, tell us and we reship it or refund it.
- Wrong address: an address typed incorrectly at checkout can't be corrected after printing starts (usually within a few hours). A reshipment to the right address is charged at cost.
- Customs duties and import taxes in your country, where they apply, are paid by the receiver and aren't refundable.
Calls and bookings
The complimentary call is free. If you can't make it, cancel or move it from the link in your confirmation, so the time can go to someone else. If we ever offer paid calls, a paid call cancelled more than 24 hours before its start is refunded in full.
How to ask
Use the form below. Tell us the email you paid with and what the refund is for; a reason is welcome but not required. We answer within 2 working days. Once we say yes, the money is back on your original payment method within 5 working days (your bank may take a few days more to show it).
Your rights
This policy adds to your rights as a consumer; it never takes any away. Where the law of the country you live in gives you more (for example a longer withdrawal period, or a two-year legal guarantee on faulty goods in the EU), that applies.